btpro Frequently Asked Questions

btpro requires the following documents for KYC verification: a clear photo or scan of your CNIC (both front and back sides), and a selfie of you holding your CNIC next to your face. For players submitting larger withdrawals or dealing with compliance queries, btpro may additionally request proof of payment method ownership — for example, a screenshot of your JazzCash wallet showing your name and registered number clearly.

No. btpro strictly enforces a one-account-per-person policy. Each individual is permitted exactly one active account regardless of how many mobile numbers, email addresses, or devices they use. Registering duplicate accounts — even under a different name — is a material breach of btpro's Terms & Conditions and will result in all associated accounts being permanently closed and any balance being forfeited without appeal. btpro uses automated and manual detection to identify duplicates.

On the btpro login page, tap the "Forgot Password?" link. You will be prompted to enter the mobile number registered to your account. btpro will send a verification OTP to that number within a few seconds. Enter the OTP, then set a new password of your choice. If you no longer have access to your registered mobile number, contact btpro customer support at [email protected] with your account details and identity documentation to request a manual reset.

To permanently close your btpro account, send an account closure request from your registered email or mobile number to [email protected]. State clearly that you wish to close the account. Any real-money balance in your account (excluding unconverted bonus funds) will be returned to your registered payment method after identity verification is confirmed. btpro processes account closure requests within 3–5 business days. Note: account closure is different from self-exclusion, which is a responsible gaming tool.

The minimum deposit on btpro is Rs 200 (Pakistani Rupees two hundred). This applies to all accepted payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no upper limit on deposits, though btpro may request source-of-funds documentation for particularly large transactions as part of our anti-money laundering obligations under our international gaming license. btpro does not charge any deposit processing fees.

JazzCash deposits on btpro are credited almost instantly — typically within 30 to 90 seconds of your transaction being confirmed by JazzCash. In rare cases during peak periods or JazzCash network congestion, it may take up to 10 minutes. If your JazzCash deposit has not appeared in your btpro account balance after 15 minutes, contact btpro support at [email protected] with your JazzCash transaction ID and the deposit amount. EasyPaisa deposits follow the same timeline.

btpro processes EasyPaisa and JazzCash withdrawals within one business day of your request being submitted — provided your KYC verification is complete and there are no pending compliance checks on your account. Most JazzCash withdrawals are processed within a few hours during business hours. Bank transfer withdrawals to HBL, UBL, and Meezan Bank take up to three business days. The minimum withdrawal amount on btpro is Rs 500.

Yes, btpro accepts deposits via HBL Internet Banking, UBL NetBanking, and Meezan Bank online transfer. Bank transfer deposits typically take 15–30 minutes to be credited during normal banking hours. Transfers initiated outside banking hours or during weekends may take until the next business day. All bank deposits must be made from an account registered in your own name — btpro does not accept third-party bank transfers and will return any such funds.

There are several common reasons a btpro withdrawal may be delayed: your KYC verification documents may not yet have been reviewed; btpro may be conducting a routine security or AML compliance check on your account; your withdrawal request may include unconverted bonus funds that are deducted before processing; or there may be an open dispute or complaint on your account. If your withdrawal has been pending for more than two business days without explanation, contact [email protected] with your account details.

btpro does not charge platform-side fees on deposits or standard withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, or another bank — may apply their own transaction fees according to their own published rate schedules. btpro has no control over third-party payment provider charges. For the most accurate fee information relevant to your payment method, check your provider's current fee schedule directly. All btpro transactions are denominated exclusively in Pakistani Rupees (PKR).

btpro offers a comprehensive range of cricket betting markets for PSL (Pakistan Super League) matches and Pakistan international fixtures. Available markets include match winner, toss winner, total runs (over/under), top batsman, top bowler, method of first dismissal, number of sixes in the match, and live in-play markets that update ball by ball during the match. btpro also covers Test matches, T20 internationals, and domestic one-day competitions featuring Pakistani teams.

All slot games available on btpro use certified Random Number Generation (RNG) technology. The RNG systems underlying btpro's slot games are independently tested and certified by recognised third-party testing laboratories as part of the requirements of our international gaming license. This means outcomes are genuinely random and cannot be manipulated by btpro or any player. Each game's Return to Player (RTP) percentage is published in the game information panel within the btpro casino interface.

Yes, btpro is fully optimised for mobile play. The entire btpro platform — including cricket betting, live casino, slots, and Ludo Quick — is accessible from any modern mobile browser on Android or iOS without needing to download a dedicated app. The mobile interface is designed specifically for smaller screens and Pakistani mobile data speeds. Simply open btpro.bio in your phone's browser, log in, and start playing. Most btpro players from Karachi, Lahore, and Islamabad access the platform exclusively via mobile.

btpro's live casino section features real dealers streamed in high definition, including popular games such as Live Baccarat, Live Blackjack, Live Roulette, Teen Patti, Andar Bahar, Dragon Tiger, and Speed Baccarat. These games are hosted by internationally licensed live studio providers who are independently audited. Stakes are available in PKR at a variety of table limits to suit casual players and high-rollers alike. Live casino requires a stable internet connection for the best experience.

Ludo Quick is btpro's fast-paced, real-money version of the classic Ludo board game — one of the most popular casual games in Pakistan. Players compete in quick-format rounds with PKR stakes, and results are determined by fair RNG-based dice rolls. It is an ideal option for Pakistani players who want shorter gaming sessions outside of cricket season. Navigate to the Ludo Quick section from the btpro header menu to view available tables and stake levels.

btpro offers a welcome bonus to newly registered Pakistani players on their first qualifying deposit. The specific percentage match and maximum bonus amount in PKR are displayed on the btpro promotions page at the time of registration — promotional terms are updated periodically. To be eligible, you must complete account registration, verify your mobile number, and make your first real-money PKR deposit within the qualifying window. The bonus is credited to your account as Bonus Funds subject to wagering requirements.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet your bonus amount before those Bonus Funds are converted into withdrawable real money. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you must place bets totalling Rs 10,000 before the bonus converts to real PKR. Different game types contribute at different rates toward completing the wagering requirement — specific contribution rates are listed in each promotion's individual terms on btpro.

Yes, btpro runs regular promotions for existing players beyond the initial welcome bonus. These include deposit reload bonuses on selected days, free bet offers tied to major cricket fixtures including PSL and Pakistan internationals, cashback promotions on net losses during specified periods, and special slot tournament prizes. Promotions are communicated via the btpro promotions page and — for players who have opted in — via email. Log in to your btpro account to view all currently active offers available to you.

btpro defines bonus abuse as any attempt to exploit promotional offers unfairly — including but not limited to: creating multiple accounts to claim the same bonus more than once, placing matched bets or low-risk hedging bets designed to minimise risk while satisfying wagering requirements, or using third-party software to identify exploitable bonus conditions. If btpro identifies bonus abuse, the result is typically voiding of all Bonus Funds, potential voiding of associated Bets, and permanent account closure.

No. Bonus Funds credited to your btpro account cannot be withdrawn until the associated wagering requirements have been fully completed. If you request a withdrawal before completing the wagering requirement, btpro will deduct the remaining unconverted Bonus Funds from your account balance before processing the withdrawal of your real-money funds. Your real-money deposits are always withdrawable (subject to standard KYC and minimum withdrawal checks) — only the bonus portion is subject to wagering requirements.

Yes. btpro operates under a valid international gaming license. Our licensing conditions require player fund segregation (your PKR balance is held separately from btpro's operational funds), independent game auditing for RNG fairness, comprehensive responsible gaming tools, and compliance with anti-money laundering (AML) and Know Your Customer (KYC) obligations. btpro's license details are available on request from our compliance team at [email protected]. All btpro marketing clearly displays the 21+ age restriction as required by our license.

The minimum age to register and play on btpro is 21 years. This is a non-negotiable requirement under btpro's international gaming license and is enforced through mandatory CNIC-based age verification. Any account found to belong to a person under 21 will be permanently closed, all Bets placed on that account voided, and the entire balance forfeited. Providing false date-of-birth information during registration is a material breach of btpro's Terms & Conditions with no exceptions made.

btpro offers both temporary and permanent self-exclusion. To self-exclude, either use the Responsible Gaming section in your btpro account settings — where you can set a cooling-off period from 24 hours to 6 weeks, or a full self-exclusion from 1 month to permanent — or email [email protected] immediately with the subject line "SELF-EXCLUSION REQUEST." Self-exclusion is processed within 24 hours. During exclusion, btpro blocks all marketing communications to your account. No reason is required to self-exclude.

Yes. btpro provides daily, weekly, and monthly deposit limits that you can set directly from your Account Settings under the Responsible Gaming tab. Once a limit is set, it takes effect immediately — meaning you cannot deposit above that PKR amount within the configured period. If you want to reduce a limit, the reduction also takes effect immediately. Increasing a limit, however, requires a 7-day cooling-off period before the higher limit becomes active — this protects you against impulsive decisions during a losing session.

In addition to deposit limits and self-exclusion, btpro provides: session time limits (configurable maximum play session durations), reality check notifications (pop-ups that display how long you've been playing and your session net balance at your chosen intervals), and a full activity history that shows all deposits, bets, and net profit or loss by day, week, and month. These tools are available in the Responsible Gaming section of your account settings at no charge. See our Responsible Gaming page for full details.

btpro protects your personal data using SSL/TLS encryption for all data in transit and encryption at rest for sensitive stored data including CNIC information and payment identifiers. Your PKR balance is held in player funds accounts segregated from btpro's operating funds — a mandatory condition of our international gaming license. Regular independent security audits are conducted on btpro's platform infrastructure. btpro will never ask for your password via SMS, WhatsApp, or email. For full details, read btpro's Privacy Policy.