btpro is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear, plain language exactly what personal information btpro collects from users in Pakistan, why we collect it, how we use and protect it, who we share it with, and what rights you have over your own data.
Six core commitments btpro makes to every player regarding their personal data. These cards summarise key points — the full legal text follows below.
btpro collects personal data strictly limited to what is required to operate your Account, process payments in PKR, verify your identity under KYC obligations, and comply with our international gaming license requirements. We do not collect data speculatively or for sale.
All data transmitted between your device and btpro's servers is encrypted using SSL — the same standard used by Pakistani banks. Stored personal data is protected by access controls, encryption at rest, and regular security audits conducted by independent parties.
btpro does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The only third parties we share data with are those directly necessary to operate the Platform — payment processors, KYC verification services, and regulatory authorities where legally required.
You have the right to access, correct, and — in certain circumstances — request deletion of the personal data btpro holds about you. You may also object to certain processing activities or request data portability. These rights are exercisable by contacting btpro's compliance team.
btpro retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by our regulatory obligations under the gaming license. Transaction records are typically retained for a minimum of five years to meet anti-money laundering requirements.
btpro only sends promotional communications — PSL betting offers, casino bonuses, free bet promotions — to players who have consented to receive them. You may withdraw consent and opt out of marketing communications at any time via your Account settings or by contacting support.
This Privacy Policy forms part of the agreement between you and btpro. By registering an Account on btpro or by continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the btpro Platform.
1.1 This Privacy Policy applies to all personal data collected by btpro in connection with your use of the btpro online gaming platform accessible at btpro.bio, including all associated services such as sports betting (cricket, PSL, volleyball), live casino, online slots, Ludo Quick, and all related features and communications.
1.2 btpro is committed to handling your personal data responsibly, transparently, and in accordance with the data protection obligations imposed upon us by our international gaming license and applicable data protection frameworks. These obligations apply to all users of the btpro Platform, including users accessing the Platform from Pakistan.
1.3 This Policy should be read alongside btpro's Terms & Conditions and Responsible Gaming Policy, both of which are accessible via the links in the footer of this page.
1.4 This Policy uses the term "personal data" to mean any information that identifies or can reasonably be used to identify a specific living individual. This includes your name, CNIC number, Pakistani mobile number, email address, financial transaction data, and device identifiers.
2.1 For the purposes of this Privacy Policy, btpro is the data controller in respect of personal data collected from users of the btpro Platform. As data controller, btpro determines the purposes and means by which your personal data is processed.
2.2 btpro operates the Platform under an international gaming license. Regulatory obligations associated with this license govern certain aspects of btpro's data collection and retention practices, particularly in relation to identity verification (KYC) and anti-money laundering (AML) compliance.
2.3 For all data protection enquiries, correction requests, or complaints, btpro's designated compliance contact is reachable at the email address provided in Section 16 of this Policy.
3.1 btpro collects the following categories of personal data from users in the course of Account registration, ongoing Platform use, and compliance obligations:
btpro does not intentionally collect sensitive personal data — such as racial or ethnic origin, religious beliefs, or health information — except where you voluntarily disclose such information in the context of responsible gaming support. Any such data is treated with the highest level of protection and used only for the purpose for which it was disclosed.
4.1 btpro collects personal data through the following means:
4.2 All data collection on the btpro Platform is conducted over secure, SSL-encrypted connections. btpro does not collect personal data from users under the age of 21, and has technical and procedural measures in place to prevent such collection.
5.1 btpro processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (your use agreement with btpro) |
| KYC identity and age verification | Legal obligation (gaming license requirements) |
| Processing PKR deposits and withdrawals | Performance of a contract |
| Anti-money laundering screening | Legal obligation (AML regulatory requirements) |
| Fraud prevention and security monitoring | Legitimate interests of btpro and its users |
| Customer support communications | Performance of a contract / legitimate interests |
| Responsible gaming monitoring and tools | Legal obligation / legitimate interests |
| Marketing and promotional communications | Consent (opt-in only) |
| Platform analytics and improvement | Legitimate interests of btpro |
5.2 Where btpro relies on your consent as the legal basis for processing — specifically for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
6.1 btpro uses the personal data it collects for the following specific purposes:
6.2 btpro will not use your personal data for any purpose that is incompatible with the purposes stated in this Section, unless btpro obtains your explicit consent for such additional use or is required to do so by applicable law.
7.1 btpro does not sell, rent, trade, or otherwise commercially exploit your personal data. btpro shares personal data with third parties only in the limited circumstances described below:
7.2 All third-party service providers engaged by btpro are subject to contractual data processing obligations that restrict their use of your personal data to the specific purpose for which it was shared. btpro remains responsible for ensuring that these obligations are upheld.
8.1 btpro is an internationally licensed gaming platform. Some of the third-party service providers used by btpro — including certain KYC processors, server infrastructure providers, and live casino studio operators — may be located outside Pakistan and may process your personal data in those locations.
8.2 Where personal data is transferred internationally, btpro takes appropriate steps to ensure that such transfers are made subject to appropriate safeguards, including contractual data processing agreements that require the receiving party to provide a level of data protection at least equivalent to that described in this Privacy Policy.
8.3 btpro does not transfer personal data to any jurisdiction that is designated as high-risk for data protection purposes without first implementing additional safeguarding measures.
9.1 btpro retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required by btpro's regulatory obligations under its international gaming license and applicable AML frameworks.
9.2 The following indicative retention periods apply:
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account registration & identity data | Duration of Account + 5 years post-closure | AML/regulatory obligation |
| KYC documents (CNIC copies) | Duration of Account + 5 years post-closure | Gaming license requirement |
| Financial transaction records | Minimum 5 years from transaction date | AML regulatory obligation |
| Betting & gaming history | Duration of Account + 3 years post-closure | Regulatory audit obligations |
| Customer support communications | 3 years from date of communication | Legitimate interests / dispute resolution |
| Marketing preferences & consent records | Duration of Account + 2 years post-closure | Consent management obligations |
| Technical & usage logs | 12 months from collection | Fraud prevention / security |
9.3 Upon expiry of the applicable retention period, btpro will securely delete or anonymise personal data such that it can no longer be associated with any identifiable individual.
10.1 btpro uses cookies and similar tracking technologies on the btpro Platform to ensure the Platform functions correctly, to remember your session and preferences, and to collect usage analytics that help btpro improve the Platform.
10.2 The following categories of cookies are used on btpro:
10.3 btpro does not use advertising or third-party retargeting cookies. You will not be tracked across external websites through btpro's cookie infrastructure.
10.4 Most browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling certain cookies may impair your ability to use some features of the btpro Platform, including maintaining your login session.
11.1 Subject to applicable law and btpro's regulatory obligations, you have the following rights in respect of the personal data btpro holds about you:
You have the right to request a copy of all personal data btpro holds about you. btpro will provide this data in a structured, readable format within 30 days of a verified request.
If any personal data btpro holds about you is inaccurate or incomplete, you have the right to request correction. Contact btpro support at [email protected] with the details to be updated.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to btpro's legal obligations to retain certain data (e.g., transaction records for AML compliance) which override individual erasure requests.
You may request that btpro restrict certain processing activities — for example, while a complaint or accuracy dispute is being resolved — without requesting full erasure of the data.
Where processing is based on your consent or on contract performance, and processing is carried out by automated means, you have the right to receive your personal data in a portable, machine-readable format for transfer to another service provider.
You may object to processing based on btpro's legitimate interests — including certain analytics activities. You may also withdraw consent for marketing communications at any time. Objections are handled by contacting btpro compliance at [email protected].
11.2 To exercise any of the rights described above, submit a written request to btpro's compliance team at [email protected]. For the protection of your data, btpro will require verification of your identity before processing any data rights request. btpro will respond within 30 days of receiving a valid, verified request.
11.3 btpro will not charge a fee for the exercise of data rights unless a request is manifestly unfounded, excessive, or repetitive in nature, in which case a reasonable administrative fee may be levied or the request may be declined.
12.1 The btpro Platform is strictly for adults aged 21 years and over. btpro does not knowingly collect, store, or process the personal data of individuals under the age of 21. Age verification is a mandatory part of the btpro Account registration and KYC process.
12.2 If btpro discovers or is notified that personal data has been collected from an individual under the age of 21, btpro will immediately take steps to delete that data, close the associated Account, and — where applicable — report the matter to its licensing authority.
12.3 Parents or guardians who believe that a minor under their care has registered an Account on btpro should contact btpro's compliance team at [email protected] immediately, providing the registered mobile number and any other relevant details.
13.1 btpro implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
13.2 Notwithstanding these measures, no method of electronic data transmission or storage is entirely invulnerable. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, btpro will notify affected users and relevant regulatory authorities in accordance with applicable legal obligations.
13.3 You are responsible for maintaining the security of your btpro Account credentials. btpro will never ask for your password via email, SMS, WhatsApp, or any other channel. If you receive any such request purporting to be from btpro, treat it as fraudulent and report it immediately to [email protected].
14.1 btpro may send you promotional and marketing communications — including cricket betting offers, PSL special promotions, casino bonus announcements, and free bet offers — only where you have given your explicit consent to receive such communications.
14.2 You may withdraw consent for marketing communications at any time. To opt out, you may: (a) update your communication preferences in your btpro Account settings; or (b) contact btpro support at [email protected] requesting removal from marketing lists. Opt-out requests will be processed within five (5) business days.
14.3 Withdrawal of consent to marketing communications does not affect the sending of transactional communications, which are required for the operation of your Account (such as deposit confirmations, withdrawal status updates, and KYC verification notifications). Transactional communications cannot be opted out of while your Account remains active.
14.4 btpro does not purchase third-party marketing lists or send unsolicited marketing communications to individuals who have not registered an Account on btpro.
15.1 btpro reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — meaning they affect the nature, purpose, or scope of data processing in a way that is significant to users — btpro will provide advance notice via email to the address associated with your Account or through a notice displayed prominently on the Platform.
15.2 The effective date of the current version of this Privacy Policy is displayed at the top of this page. You are encouraged to review this Policy periodically to remain informed of how btpro handles your personal data.
15.3 Your continued use of the btpro Platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not accept the revised Policy, you must cease using the Platform and request account closure.
16.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how btpro has handled your personal data, please contact btpro's compliance team using the details below. Email addresses are provided as plain text only and cannot be clicked.
General Privacy Enquiries & Data Rights Requests:
[email protected]
Customer Support (Account & General Enquiries):
[email protected]
16.2 btpro will acknowledge all privacy-related correspondence within five (5) business days and will endeavour to resolve all matters within thirty (30) days of receipt of a complete enquiry.
16.3 If you are not satisfied with btpro's response to a privacy complaint, you may escalate the matter to btpro's licensing authority through the formal dispute resolution process available under btpro's gaming license. Details of the relevant authority and its procedures are available on request from the compliance team.
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